Audit and inspection

An objective, independent assessment of the performance of a service is invaluable in ensuring that every aspect of the business is performing well.

Utilising our IMPaCT® audit tool, HCMS can assess the health of the operation and direct management focus to areas that, left unattended, might lead to a decline in rating and/or performance.

Whether you employ us on a regular basis to provide a longitudinal view of performance and hence spot trends or, whether it’s a one-off to put your mind at ease, we work with you to highlight key areas for focus before these are picked up by external agencies such as the regulators or commissioners.