We are delighted to announce that Bankhouse Care Home in Lesmahagow, Lanark has been awarded “Good” ratings in all evaluated areas, including Support, Leadership, Staff Team, and Setting, during its latest unannounced inspection by the Care Inspectorate. This achievement underscores the care home’s dedication to excellence and its success in providing a nurturing and supportive environment for older people.
Commitment to Excellence
“Receiving such positive feedback from the Care Inspectorate is a testament to the hard work and passion our team puts into every aspect of care at Bankhouse,”
said Paula Bartlett, Home Manager. Paula added:
“We’re not just resting on our laurels, however; we see this as a stepping stone towards even greater achievements. Plans are already underway to further enhance our care plans and environment, ensuring that our home remains at the forefront of quality care for older people.
“Our team at Bankhouse is committed to providing exceptional care that respects the dignity and preferences of our residents. This inspection proves our dedication to not only meeting but exceeding the standards expected by our community and the Care Inspectorate.”
Highlights from the Inspection Report
The inspection report provided glowing feedback across various areas:
- Resident and Family Satisfaction: Feedback from residents and their families emphasised the high level of care and support provided at Bankhouse. One family member expressed, “I could not ask for better care. They [staff] phone about any changes and are very good to him [relative]. He seems very happy here.”
- Wellbeing and Activities: The inspection highlighted the individualised care approach and the rich activities programme tailored to resident preferences, promoting community connections and personal fulfilment.
- Leadership and Staff: The report praised the leadership and the skilled, caring staff team for their motivation and commitment to continuous improvement and training.
A Remarkable Improvement
Achieving “Good” ratings across the board is a significant milestone for Bankhouse, as the service was previously ranked as adequate in certain areas. This remarkable improvement is a testament to the dedicated efforts of the entire team.
A Team Effort
Janis McFarlane, Healthcare Management Solutions (HCMS) Regional Director for Scotland, commended the team:
“Well done to everyone at Bankhouse for such a positive outcome. The report is testament to their hard work and commitment to making the home a warm, friendly, and safe place for its residents and I am proud of Paula and all her team.”
This success at Bankhouse Care Home is a result of the collaborative efforts between the home team and our dedicated regional teams. Together, they ensured that every aspect of care met the high standards expected by the Care Inspectorate and our community.
Looking Ahead
At HCMS, we take immense pride in managing care homes like Bankhouse, where the focus on exceptional service and care is paramount. This positive inspection outcome is a reflection of our ongoing commitment to quality and our ability to enhance the operations of healthcare services.
We are excited about the future and are already planning further improvements to ensure that Bankhouse remains a leader in providing quality care for older people.
Partner with HCMS for Exceptional Care
If you are looking to elevate your healthcare services to the next level, partner with HCMS. We can help you achieve industry-leading standards and ensure your care home stands out as a beacon of excellence.
For more information on how HCMS can support your healthcare services, please contact us. Let’s work together to set new benchmarks in the healthcare industry.