Quality and compliance

The HCMS team comprises over 100 permanent full-time members, each one with expertise in one or more areas of care home management gained over many years.

Between us, we have over 1,000 years of experience managing well over 750 care services in the UK.

There are very few situations that we haven’t encountered and for which we don’t have a solution.

We do have former inspectors on the team however, unlike many other consultancies, we also have 25 years of experience of directly managing services and fully understand the day to day pressures that operators face and how to manage compliance in the context of daily operations.

Compliance isn’t about producing an action plan and ticking off items on a list. We can help you to get the service back on track in a sustainable way by embedding long-term solutions and real cultural change.

Call us now to find out how we can help.

Related case studies

Operational review and strategic reporting for a UK charity

How can we help you? Get in touch with our experts.

More solutions

We offer tailored solutions aimed at improving the quality of care for residents and driving up performance and value for our clients.

Audit & inspection

Thorough care home audits ensuring compliance and quality care.

Consultancy

Expert consultancy for all aspects of social care operations.

Due diligence

Comprehensive due diligence for informed care service investments.

Find out what partnering with us can do for you

For banks

Solutions for banks

  • Independent business reviews
  • Independent operational reviews
  • Management audits
  • Viability reviews
  • Financial forecasting
  • Pre-investment appraisals
  • Interim management
  • Client support

Case studies

Review of three family-owned homes on behalf of a bank

Operational and financial review of a 12 care home group in the South West

Operational audit and financial review of a care-home group consisting of 20 homes

For investors

Solutions for investors

  • Operational due diligence
  • Restructuring of facilities and management teams and procedures
  • Sale and purchase analysis of businesses and real estate
  • Reporting and accounting
  • Hands-on optimization of operations
  • HoldCo vs. PropCo + Opco structuring
  • Advisory services at acquisition and sale
  • Virtual data rooms

Case studies

Review of a large portfolio of care homes for an overseas investor 

Confidential review of a portfolio of homes 

Operational audit and financial review of a care-home group consisting of 20 homes 

For care home operators

Solutions for care home operators

  • A low cost, professional head office service
  • Accounting and administrative functions
  • Forecasting and cash-flows
  • Operational management and support
  • Help with regulatory and contracting issues
  • Assistance with safeguarding issues (SOVA/POVA)
  • Training in implementation and operation of care, quality and management systems

Case studies

Operational review and strategic reporting for a UK Charity 

Risk review of 157 homes on behalf of a major national operator

Operational support to home owners with serious regulatory issues 

Solutions for banks

  • Independent business reviews
  • Independent operational reviews
  • Management audits
  • Viability reviews
  • Financial forecasting
  • Pre-investment appraisals
  • Interim management
  • Client support

Case studies

Review of three family-owned homes on behalf of a bank

Operational and financial review of a 12 care home group in the South West

Operational audit and financial review of a care-home group consisting of 20 homes

Solutions for investors

  • Operational due diligence
  • Restructuring of facilities and management teams and procedures
  • Sale and purchase analysis of businesses and real estate
  • Reporting and accounting
  • Hands-on optimization of operations
  • HoldCo vs. PropCo + Opco structuring
  • Advisory services at acquisition and sale
  • Virtual data rooms

Case studies

Review of a large portfolio of care homes for an overseas investor 

Confidential review of a portfolio of homes 

Operational audit and financial review of a care-home group consisting of 20 homes 

Solutions for care home operators

  • A low cost, professional head office service
  • Accounting and administrative functions
  • Forecasting and cash-flows
  • Operational management and support
  • Help with regulatory and contracting issues
  • Assistance with safeguarding issues (SOVA/POVA)
  • Training in implementation and operation of care, quality and management systems

Case studies

Operational review and strategic reporting for a UK Charity 

Risk review of 157 homes on behalf of a major national operator

Operational support to home owners with serious regulatory issues