HCMS was retained to carry out a high-level risk review of 157 care homes for a major national operator who wanted an independent and objective review across their portfolio. This represented 50% of the operator’s care-homes across all three national regulatory areas.
HCMS’ review programme resulted in the fieldwork for all 157 homes being completed in less than three months with individual service reports uploaded onto its online Portal system within five working days of the site visit.
All homes were assessed as Red-Amber-Green in terms of the risks that they presented and the detailed report produced from the IMPaCT output enabled identification of key themes and risks across this portfolio to enable management to implement the necessary improvements.