A partner at a major national insolvency practice was appointed Administrator to various small care homes in the South of England. It was felt that, although on the face of it there were no major causes for concern, both he and the bank would be reassured by an audit carried out by HCMS.
With just 48 hours notice a senior member of the HCMS team attended site at each location and carried out an audit of all major areas of each business including:
- Environment (including Health & Safety risk profile and plan)
- Staffing (including a current and proposed staffing model)
- Medication: storage, administration recording and audit
- Quality system
- Client care
- Staff training
- Contractual concerns of the Local Authority
- Risk Management
- Accidents and Complaints
- Catering
HCMS were able to provide a verbal update regarding the key findings the following day and this was supported by an email summary within two working days.
A full written report was submitted within the week addressing each area. The report highlighted a number of areas of risk and included suggestions for minimizing exposure.